YOU HAVE UP TO 14 DAYS UPON RECEIVING THE ITEM TO RETURN ALL UK ORDERS PURCHASED ON WWW.XANDEROFFICIAL.COM PLEASE SEE BELOW FOR EXCEPTIONS / NON-RETURNABLE ITEMS.

IN ORDER FOR US TO ACCEPT A RETURN, YOUR ITEM MUST BE RETURNED TO US IN ITS ORIGINAL AND UNWORN CONDITION WITH ALL TAGS ATTACHED (IF APPLICABLE). INSIDE YOUR RETURN PARCEL PLEASE INCLUDE A NOTE WITH YOUR ORDER NUMBER, SO THE TEAM CAN IDENTIFY YOUR ORDER.

ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURN PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS.

ALL RETURNS ARE PROCESSED AND REFUNDED WITHIN 10 DAYS OF BEING RECEIVED. ASSUMING THERE ARE NO ISSUES, YOU’LL RECEIVE AN EMAIL TO CONFIRM YOUR REFUND/EXCHANGE AS SOON AS THIS IS PROCESSED.

RETURN ADDRESS

FLAT 4 CHANCERY HOUSE

7 MILLSTONE LANE

LEICESTER

LE1 5JN

IN ORDER FOR US TO ACCEPT AN EXCHANGE. YOUR ITEM MUST BE RETURNED TO US IN ITS ORIGINAL AND UNWORN CONDITION WITH ALL TAGS ATTACHED (IF APPLICABLE). PLEASE NOTE, WE ONLY OFFER EXCHANGES FOR THE SAME ITEM IN A DIFFERENT SIZE. INSIDE YOUR RETURN PARCEL PLEASE INCLUDE A NOTE WITH YOUR ORDER NUMBER, SO THE TEAM CAN IDENTIFY YOUR ORDER.

ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURN PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS. PLEASE NOTE WE CAN ONLY SEND THE NEW EXCHANGE ITEM(S) TO THE DELIVERY ADDRESS PROVIDED IN YOUR ORIGINAL ORDER. IF YOU’D LIKE YOUR EXCHANGE ITEM (S) SENT TO AN ALTERNATE ADDRESS, PLEASE SUBMIT A STANDARD RETURN INSTEAD AND RE-ORDER THE NEW SIZES TO YOUR PREFERRED ADDRESS.

ON THE RARE OCCASION THAT THERE IS EVER ANY SORT OF ISSUE, FACTORY FAULT OR DAMAGE FOUND ON AN ITEM, YOU MUST GET IN TOUCH WITH US BY EMAILING INFO@XANDEROFFICIAL.COM. AS SOON AS YOU RECEIVE THE PRODUCT TO INFORM US. IF YOU DO NOT GET IN TOUCH IMMEDIATELY BEFORE THE ITEM HAS BEEN WORN, WE ARE UNABLE TO TAKE RESPONSIBILITY FOR ANY DAMAGE THAT MAY OCCUR.

PLEASE BE ADVISED THAT WE CANNOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS OR GIFT CARDS. WE CANNOT ACCEPT RETURNS ON SWIMWEAR IF THE HYGIENE SEAL HAS BEEN BROKEN OR IS NO LONGER IN PLACE. DUE TO HYGIENE REASONS, WE ARE ALSO UNABLE TO ACCEPT RETURNS ON ANY JEWELLERY PIECES INCLUDING SHOE CHARMS AND UNDERWEAR SETS OR PIECES.

FREQUENT RETURNS OR UNUSUAL PATTERN/ACTIVITY WILL BE FLAGGED IN OUR SYSTEM. IF WE NOTICE THAT OUR RETURN POLICY IS BEING ABUSED OR WE IDENTIFY UNUSUAL PATTERN/ACTIVITY WE MAY CANCEL OR REFUSE CURRENT, FUTURE ORDER(S) AND RETURNS.